20 rue de la Grotte Pres de la Place Marcadal Et de L'office de Tourisme
Le Cardinal bar brasserie
690 m
11 Place Peyramale
Reviews and Ratings
Feedback from previous guests about their experience.
82%
liked the hotel and would stay again
Great location
Satisfying dining
Unsatisfactory rooms
Limited room for a family of four
8.2/10
Great
Rooms
8.0
Location
9.5
Service
9.0
Dining
7.3
Guest reviews
8.2/10
based on 5 reviews
7.8
7.8/10 based on 1048 reviews
Vic
United Kingdom,
March
2024
8.4/10
The hotel's location near the Sanctuary of Our Lady and the Grotto is terrific, making it a top choice for returning visitors like me. The dining offerings were satisfying, especially for a good start to the day. The rooms, though unsatisfactory for accommodating a family of four, were comfortable with air conditioning, and the helpful service made our stay enjoyable despite a few hiccups.
Rooms
7.0
The rooms, although not ideal for 2 adults and 2 kids, were comfortable with air conditioning.
Service
9.0
The service was very accommodating, as they immediately changed our room upon our dissatisfaction.
Location
10.0
The hotel's location near the Sanctuary of Our Lady and the Grotto is terrific for any visitor.
Dining
8.0
The breakfast was simple but satisfying, offering croissants, eggs, cereals, and beverages to start the day.
Facilities
8.0
The facilities were satisfactory for our needs during the stay.
Great location
Unsatisfactory rooms
James
United Kingdom,
January
2024
9.2/10
I absolutely loved my stay at the hotel! The room with a double bed was exactly what I needed for my time in Lourdes: clean, well-decorated, comfortable, and absolutely impeccable. The service was top-notch, with everyone being very nice and helpful. The location was excellent, being very close to the sanctuary and within walking distance of the train station. The dining experience was delightful, with plenty of cereals, breads, croissants, and more. All in all, a win-win situation with incredible value for money.
Rooms
10.0
The room with a double bed was so needed for my stay in Lourdes. It was very clean, well-decorated, comfortable, and impeccable.
Service
9.0
The staff was really helpful, except for Melanie and Claude. They were very friendly and excellent in their service.
Location
10.0
The location was excellent, very near to the sanctuary, making it a win-win situation where breakfast was served.
Dining
8.0
The dining experience was very good, with a variety of food options available. Hindie's efficiency and professionalism stood out.
Facilities
9.0
The facilities were great, enhancing my overall experience at the hotel.
Impeccable Cleanliness
Limited Breakfast Choice
Aaron
United Kingdom,
September
2023
7.2/10
My stay at the hotel was a mixed experience. Although the rooms were basic but very clean and warm, the process of changing my room was inconvenient and time-consuming. The service was exceptional, especially Indi, who made my stay memorable. The location was perfect for my pilgrimage to Lourdes, with easy access to important sites. However, the dining was very basic, and the price didn't match the value. Overall, it was a decent stay with some room for improvement.
Rooms
7.0
The rooms were basic but very clean and warm, except for the inconvenience of having to change rooms, which took up valuable time.
Service
9.0
The staff, particularly Indi, was very gentle, helpful, and welcoming. Indi even assisted with my booking for next year, going above and beyond.
Location
9.0
The location was excellent for my pilgrimage, just a few minutes walk to the sanctuary and other important sites in Lourdes.
Dining
6.0
The dining experience was very standard, with basic offerings that didn't impress much. I did appreciate the efficiency and professionalism of Hindie.
Facilities
5.0
Richard
United States,
May
2023
8.2/10
I had a lovely stay at the hotel with a stunning view of the river and mountains from my room. The housekeeping staff was excellent in maintaining cleanliness, and the receptionists were friendly and helpful. However, there was some vibration through the walls into the bathroom, which was a bit distracting.
Rooms
8.0
The room, although basic, was very clean, and the view of the river and mountains was beautiful. Some vibration was noticeable in the bathroom.
Service
9.0
The service at the hotel was top-notch. The staff kindly assisted me and took good care of all my needs, going above and beyond to ensure a pleasant stay.
Location
9.0
The hotel's location was excellent, near the church and grotto, making it very convenient for accessing the basilica and grotto. It's centrally located and offers free parking.
Dining
7.0
The dining experience was satisfactory with a variety of breakfast options like fresh croissants, bread, eggs, and beverages. While not elaborate, it provided a decent selection for a good start to the day.
Facilities
8.0
The facilities at the hotel were well-maintained and served their purpose effectively.